He refused no matter how I explained the situation. I wasn't asking for a full refund, just the extra amount. One would think a company would want us to be happy with their service.

The person was fully prepared to deal with this so it was obvious I wasn't the first person to have a problem with zinstall. I contacted Zinstall to tell them I was dissatisfied and the least they could do is pay back the additional $83 or $87. Then I contacted Carbonite and they were able to download all the files in a very short period of time.

Then I found out that they did transfer Word but none of my files were transferred. I was told I'd have to pay an extra $83 or $87 (if I remember correctly) to have one of their techs achieve this. Then I found out that none of my files were transferred There was a hitch with transferring my microsoft home and student word 2007. I chose zinstall and sadly was very disappointed. I searched for a way of transferring programs and files to my new Windows 10 HP PC. I would never use this product again and would recommend ANY other similar option over this. Subsequently I contacted customer service on numerous occasions to try and get a refund but after initially ignoring my request, they made me run the diagnostic program which showed that I had indeed transferred files (at least half of them in error as I had chosen them to be excluded) so I was not entitled to a refund. Even after doing this (and taking a lot of time to do this) the directories I wanted to exclude were still transferred by this worthless program.

God forbid you make a mistake and exit out of this Interface of choosing the directories without saving your work because you will have to start over at the beginning. I then wanted to exclude numerous files from being transferred and I had to do this one file at a time as there is no way to choose more than one file or directory at a time when specifying which files to exclude.

This was not specified when I purchased the program. However, when I got the program I was not able to use the solid state hard drive transfer option because apparently a second non-stolid state hard drive is required to do this. Firstly, I purchased the more expensive version because my new computer contains a solid state hard drive.

How to use zinstall winwin